General Conditions

Legislation

These Terms of Use are governed by and construed in accordance with Swiss law. These Terms of Use do not limit any consumer rights you may have under the mandatory laws of your country of residence. The French version of the Alogo General Conditions shall prevail.

^{Anwendbares Recht. Diese Nutzungsbedingungen unterliegen dem Schweizerischen Recht und werden entsprechend ausgelegt. Diese Nutzungsbedingungen schränken keine Verbraucherrechte ein, die Ihnen nach den zwingenden Gesetzen Ihres Wohnsitzlandes zustehen. Die französische Version der Allgemeinen Geschäftsbedingungen ist verbindlich.}

^{Legge applicabile. Le presenti Condizioni d'uso sono disciplinate e interpretate in conformità al diritto svizzero. Le presenti Condizioni d'uso non limitano i diritti dei consumatori che l'utente potrebbe avere in base alle leggi obbligatorie del suo paese di residenza. Fa fede la versione francese delle Condizioni Generali.}

1. Definitions

Alogo or us ALOGO ANALYSIS SA (CHE-298.465.518), Chemin de Budron A 12, 1052 Le Mont-sur-Lausanne.

The Sensor The equine gait analysis sensor made available by Alogo, in its current generation — Alogo Move Pro — or in its earlier generations — Alogo MOVE. Small and lightweight, it is placed on the horse and allows you to visualize, directly from a smartphone, tablet or computer, the detailed movements of the horse, such as the trajectory on the obstacles and stride length. Unless stated otherwise, the provisions of these conditions referring to "the Sensor" apply to all of its generations and variants.

The Alogo Kit The set made available as part of the subscription, comprising at least the Alogo Move Pro sensor — new or refurbished (art. 13 §2.7) — a sensor holder and a USB cable. It may additionally include a carry bag, a tape measure or a second sensor holder.

The Move Pro Racing Edition The variant of the Sensor intended for the Alogo Racing subscription (art. 14).

The Alogo Sync Box Alogo’s additional equipment. Under the Alogo Racing subscription, it is made available and subject to the same regime as the Sensor (art. 14 §3). For other disciplines, it may be purchased separately, at a price of CHF 500.

API Access Programmatic access to the data and functions of the Platform outside the user interfaces of the App and the Website, in particular by directly calling the application programming interfaces (API) or endpoints of the servers of Alogo or of its providers, including those that the App and the Website call internally, or by intercepting or reproducing the exchanges with them (art. 2.2 and 4.7).

The App Generically, the downloadable mobile application(s) or Webapp developed by Alogo.

The GC These general conditions, where applicable in their version as modified by Alogo.

The Contract or Contractual Documentation The use contract that is concluded between us and you at the time of your acceptance of the GC.

The Platform Generically, the Website as well as the Apps.

The Services The services offered by Alogo as described in art. 2.1 and 2.2.

The Website The website located at alogo-analysis.com or alogo.io and any other domains pointing to said address.

The User or You Anyone using the Website, the Apps, the Alogo MOVE sales platform, or any other medium operated by Alogo.

Translation In the event of any discrepancy between the French version and a translated version of these Conditions, the French version prevails.

2. The Services

2.1. The Platform offers Users who have the Alogo MOVE Sensor the ability to visualize the detailed movements of their horse, such as the trajectory on the obstacles and stride length.

2.2. Alogo also offers horse show services to organizers (Alogo LIVE), special subscriptions for veterinarians, coaches and other professionals, as well as API Access (art. 1 and 4.7). The relationship between Alogo and said organizers, veterinarians, coaches and other professionals, as well as API Access, is the subject of separate agreements, with the exception of the Alogo Racing subscription, which is governed by these GC (art. 14).

2.3. The GC apply to all Services offered by Alogo and their users. They also apply to non-registered Users browsing the public pages of the Website (e.g. sales pages). Special provisions may apply to certain services offered by Alogo.

3. The Contract

3.1. By using the Platform and Services offered by Alogo, including the purchase of Alogo MOVE and the use of the Statistical Analysis Platform, you agree to be bound by the following Contractual Documentation:

• a) The present general conditions;
• b) Our privacy policy;
• c) Our cookie management policy;
• d) Special provisions applicable to certain Alogo services, where applicable.

3.2. The general conditions, the privacy policy, the cookie management policy and the special provisions applicable to certain services offered by Alogo form an integral part of the Contract between you and Alogo.

4. Use of the Platform - In general

4.1. In principle, the Website and the Apps are accessible to any User, whether registered or not. The part of the Platform dedicated to statistical analysis is accessible only to registered Users who hold an Alogo MOVE.

4.2. Parts of the Platform may be made available to non-registered Users if they participate in horse shows with which Alogo has entered into a partnership.

4.3. The data that you transmit to us or that third parties transmit to us when registering and using our Services are managed in accordance with our privacy policy.

4.4. It is your responsibility to provide, during your registration and in case of modification during the use of the Platform, accurate and complete information. In accordance with our privacy policy, you may correct inaccurate information/data about you at any time.

4.5. There is no right to create and maintain a profile on the Platform and/or to participate in it, and we are free to refuse or exclude a User at any time, without stating reasons.

4.6. The Platform requires the use of cookies. These are managed in accordance with our cookie management policy.

4.7. Access channels. Unless otherwise provided by a separate agreement expressly covering API Access (art. 2.2), you access the Platform, the Services and the data contained therein exclusively by means of the user interfaces of the App and the Website, as made available by Alogo and without modification of their operation; the transmission of sessions by the Sensor and the Alogo Sync Box, and the reports and recaps that Alogo sends you, remain reserved. API Access (art. 1) is not included in any subscription governed by these GC, including Alogo Premium (art. 13) and Alogo Racing (art. 14); it is the subject of a distinct, documented and fee-based offer, governed by a separate agreement concluded, in writing or by any other means allowing it to be evidenced by text, on the basis of the API Access conditions, published on the Website or communicated by Alogo on request (support@alogo-analysis.ch). No tolerance, reply from technical support or absence of a technical measure constitutes an agreement or an authorization; for its subject matter, the agreement relating to API Access constitutes a special provision (art. 2.3 and 3.1(d)) and prevails over these GC. In particular, you are prohibited, whether you act yourself or through any person acting on your behalf or to whom you have allowed the use of your means of access, from:

• a) calling the application programming interfaces or endpoints of the servers of Alogo or of its providers other than through the App or the Website, by any means whatsoever (script, automation, third-party tool or otherwise), whether on a one-off or repeated basis, including for your own data;
• b) accessing the data or functions of the Platform by a means interposed between the App or the Website and those servers, or by code that you run within the App or the Website (in particular an intercepting proxy, browser developer tools, an extension, an injected script, a modified App or Website, an automated browser or interface, reading the data stored locally by the App), including in order to read, record, replay or exploit outside the App and the Website the requests and responses exchanged with those servers;
• c) reusing outside the App and the Website the authentication keys, tokens or sessions issued to the App or the Website for your account, or communicating them to a third party or a third-party tool;
• d) circumventing or defeating the technical limitations and protections put in place by Alogo (authentication, request limits, blocking, access controls).

The fact that an endpoint is technically reachable, insufficiently protected or called by the App does not constitute an authorization. This provision governs the access channel, not the control of your data: it restricts neither your legal rights of access to your personal data and to have them handed over (art. 4.3, privacy policy and applicable legislation), nor the sharing or export functions that the App and the Website make available to you, nor the export provided for in art. 14 §5.2. The right of access and the right to have the data handed over are exercised by means of a request sent to the address indicated above.

4.8. Unauthorized API Access. In the event of a breach of art. 4.7, Alogo may, after a warning by e-mail or, in the event of a serious breach (in particular the circumvention of a protection within the meaning of art. 4.7(d) or a massive or systematic extraction of data), without notice, restrict or suspend your access to the Platform and revoke the authentication means concerned; in the event of a serious breach, or of a breach that is repeated or persists despite the warning, it may terminate the Contract and any subscription with immediate effect (art. 13 §2.7 and §3.3), such termination occurring for a reason attributable to you and therefore giving no right to a pro rata refund (art. 13 §1.2(II) a contrario). The measure and its reason are notified to you by e-mail. The suspension is lifted as soon as the breach ceases; it does not reduce the subscription amounts due and does not, in itself, give rise to the obligation to return the Alogo Kit (art. 13 §2.7), which arises only in the event of termination. You further owe Alogo, for each month, or part of a month, of unauthorized use, an indemnity equal to the monthly rate of the entry-level API Access plan in force at the time of that use, as set out in the API Access conditions (art. 2.2), published on the Website or communicated on request, and which is restated to you with the warning or the notification of the measure. This indemnity is due irrespective of any damage; compensation for additional proven damage and any other legal remedy remain reserved. If a subscription paid in advance (annual plan, art. 13 §1.5(II); annual billing, art. 14 §1.4) is terminated pursuant to this article, the unused portion of the period paid in advance is deducted from the indemnity due, without giving rise to any refund beyond that; for the Alogo Racing subscription with monthly billing, the monthly instalments remaining due until the end of the commitment period (art. 14 §1.5) are likewise deducted from the indemnity. Alogo may set off the amounts due under this article against any sum it may owe you. Payment of the indemnity confers no right to API Access for the future, which requires the conclusion of the separate agreement (art. 2.2); you may bring your situation into compliance at any time by concluding it, subject to acceptance of your request by Alogo. Art. 4.7 and 4.8 specify the scope of the subscriptions without modifying their content or price (art. 13 §2.5); the indemnity is due only for use subsequent to their entry into force.

5. Use of the Platform - Illegal, inaccurate or inappropriate content

5.1. Alogo does not systematically monitor the content posted on the Platform, and is not obliged to do so. Each User is solely responsible for the content they post on the Platform.

5.2. Users undertake not to post illegal content on the Platform, such as racist, pornographic content, representations of violence, defamatory remarks, content violating the rights of third parties, etc. Alogo reserves the right to delete any content found on the Platform that it deems illegal or infringing on its rights or the rights of third parties and to exclude, temporarily or permanently, any User who posted such content on the Platform, without notice.

5.3. Users further undertake not to post any inaccurate, misleading, obscene, derogatory, offensive or otherwise inappropriate content on the Platform. Alogo also reserves the right to delete without prior notice any content which, in its reasonable opinion, falls into one of these categories. The User who posted such content may be temporarily or permanently excluded from the Platform, without notice.

5.4. Users and any third party may draw Alogo’s attention to such content by e-mail at support@alogo-analysis.ch.

6. Warranty

6.1. Alogo makes every reasonable effort to ensure that the information on the Platform (and the social networks it manages) is accurate. However, any liability of Alogo is excluded in this regard.

6.2. The contents of the Platform do not constitute advice, recommendations, guarantees, or authorizations of Alogo. They are not intended to serve as a basis for making (or not making) a decision and/or for any use. Any User who makes a decision based on, or otherwise uses, the contents of the Platform, does so at his own risk. Alogo expressly excludes all warranties, including in particular any warranty of fitness for a particular purpose and non-infringement of rights.

7. Liability

7.1. In general. Subject to the mandatory exceptions provided by law, Alogo's liability is excluded for all of its Services and for any content placed by Alogo on the Platform.

7.2. Contents posted by Users/Links. It is recalled that Alogo is not obliged to check the content and the links posted on the Platform by the Users and is therefore not responsible for the contents and links that are there, nor for the consequences of the recording of incorrect or inaccurate data. Alogo's liability is expressly excluded for the lawfulness, accuracy, veracity, quality, timeliness, completeness and/or reliability of the content posted on the Platform and the contents of external sites to which links posted on the Platform can point and for the consequences of the recording of inaccurate or erroneous data on the Platform.

7.3. Technical issues. Alogo disclaims all liability for temporary unavailability and/or malfunctions of the Platform, whatever the cause.

8. Indemnification

8.1. Each User agrees to indemnify Alogo, its subsidiaries, employees, officers, directors, consultants, representatives, successors or purchasers (for the purposes of this article only, "Alogo Affiliates") for any damage suffered by Alogo or the Alogo Affiliates in connection with claims made by third parties (including other Users) due to the actions or omissions of this User on the Platform. The indemnification will also cover legal, trial, procedural, expert, negotiating, advisory and other costs and expenses incurred by Alogo and Alogo Affiliates for the defense.

8.2. Alogo shall immediately notify the User concerned in writing of any claim made by a third party against Alogo or the Alogo Affiliates. The User concerned (i) undertakes to assist Alogo or the Alogo Affiliates in any proceedings, including judicial, conducted by third parties allegedly injured; (ii) agrees to make available to Alogo or Alogo Affiliates all information necessary for the defense of Alogo or the Alogo Affiliates, (iii) gives Alogo or the Alogo Affiliates the exclusive power to conduct this defense and/or to appoint the representative of their choice to do so, and (iv) grants Alogo and the Alogo Affiliates, and their representatives if any, the exclusive power to enter into a settlement, after prior consultation with the User concerned.

9. Intellectual Property

9.1. The Website and the App, including their user interfaces, the software implementing their application programming interfaces (API) and their codes, are the exclusive property of Alogo and must not be reproduced or otherwise used by Users except as part of normal use of the Platform, through the channels provided for in art. 4.7.

9.2. The photographs used on the Website and the App are notably the work of Soraya exquis Photography © and Padugraphie ©. They are used with the consent of their authors and of the persons depicted. Anyone who considers that their rights are not respected may contact support@alogo-analysis.ch.

10. Miscellaneous

10.1. Inserts and pictograms. For the purposes of facilitating understanding, particularly on the sales pages, Alogo may provide information containing all or part of the Contractual Documentation through inserts or a pictogram system. These inserts and/or pictograms have a purely indicative purpose: only the Contractual Documentation is authoritative.

10.2. Interruption of the Website or Apps. Alogo reserves the right to discontinue the operation of all or part of the Website, and/or the Apps, the offer of certain Services, or part of them, at any time, permanently or temporarily, without notice.

10.3. Force majeure. Neither the non-performance nor the late performance of its obligations by any of the parties shall constitute a default of the party concerned in respect of its contractual obligations, to the extent that the delay or non-performance would result from a situation of force majeure (e.g. natural disasters, war, riots, civil unrest, fire) or other circumstances beyond the reasonable control of that party, such as technical problems that cannot be attributed to Alogo. Computer viruses and hacker attacks against computer systems are considered force majeure, provided that reasonable security measures have been taken.

10.4. Assignment. The rights and/or obligations of the User resulting from the Contract cannot be transferred to another person. The User expressly authorizes Alogo to assign its rights and subcontract any obligations resulting from the Contractual Documentation.

10.5. Partial nullity. In the event that a provision of the Contractual Documentation or part thereof is or becomes invalid or unenforceable, then neither the validity nor the enforceability of the remaining provisions or the remaining part of the provision will be affected or impaired. The User agrees, if necessary, to replace the invalid or unenforceable provision or part with a provision that is valid or enforceable as close as possible to the original provision and that, as far as possible, will achieve the same economic and legal result.

10.6. Entire agreement. The Contractual Documentation, as described in Art. 3.1, contains the entire agreement that binds you to Alogo with respect to the subject matter of these GC and supersedes any agreement or understanding regarding the subject matter of these GC that may have been concluded between you and Alogo prior to the effective date of these GC.

10.7. No Waiver. No waiver by Alogo of its right to require you to comply with any of the provisions of the Contractual Documentation (art. 3.1) shall be construed as a waiver of the right to rely on it or to invoke any prior or subsequent breach of the Contract, whether the breach is of a similar or different nature.

10.8. Languages. The Contractual Documentation is written in French.

11. Applicable law / Jurisdiction

11.1. The Contract, and all Contractual Documentation, are subject to Swiss law, excluding its conflict of laws rules.

11.2. Any dispute arising out of or in connection with these general conditions or any other document of the Contractual Documentation shall be submitted to the exclusive jurisdiction of the courts of Lausanne, Switzerland.

11.3. Governing language. These general conditions and all Contractual Documentation are drawn up in French. Translations may be made available for your convenience. In the event of any discrepancy between the French version and a translated version, the French version prevails.

12. Entry into force / Duration / Amendments to the GC

12.1. The Contract enters into force for a given User upon acceptance of the GC by the latter, it being specified that any use of the Platform constitutes tacit acceptance. The Contract will remain in effect as long as the User uses the Platform.

12.2. Alogo reserves the right to modify the GC at any time. It will publish the modified version on the Platform and inform the Users of the new GC by e-mail, a pop-up window, or another method of its choice. In case of disagreement of the User with the modifications, the User may terminate the Contract by ceasing all use of the Platform with immediate effect. If the User continues to use the Website or Apps, the most recent version of the GC will be deemed accepted by the User.

13. Terms of use of the Alogo Premium subscription

Welcome to Alogo Premium. These terms of use govern your access to and use of our application and related services. By subscribing, you agree to the terms and conditions set forth below. Please read them carefully.

1. Subscription

Alogo Premium provides access to our services, including our platforms that allow our users to access advanced personalized equine health and performance analysis features, through the user interfaces of the App and the Website (art. 4.7), from a smartphone (Android and iOS) or from any connected device equipped with a browser and a reliable internet connection, using the Alogo Move Pro sensor.

• 1.1. Renewal. Your subscription to Alogo Premium continues until cancellation. To use the Alogo Premium service, you must have Internet access and a compatible device and you must provide us with one or more Payment Methods. A "Payment Method" means a payment method that is current, valid, accepted, may be updated from time to time, and may include payment through your account with a third party. You authorize us to bill you for the subscription fees for the following period via your Payment Method, according to the plan you have chosen (§1.5):

  I. Monthly plan. The subscription renews automatically from month to month, with no minimum term, for as long as you have not cancelled it. Each renewal gives rise to a new monthly charge.

  II. Annual plan. The subscription is entered into for twelve (12) months paid in advance. At its expiry, it renews automatically for a further twelve (12) months, likewise paid in advance, subject to §2.8 (purchase of the sensor), and unless you have asked us, before that expiry date, to switch to the monthly plan, or have cancelled it (see "Cancellation" in §1.2 and "Plans and commitment" in §1.5). At least thirty (30) days before each annual expiry date, we remind you by e-mail of the upcoming renewal and its amount, and of the option to switch to the monthly plan (§1.5) or to cancel (§1.2).

  Cancellation requests and plan changes are made by e-mail to support@alogo-analysis.ch; the date on which the e-mail is sent is decisive (§1.7).

• 1.2. Cancellation. Cancellation must be made by e-mail to support@alogo-analysis.ch; the date on which the e-mail is sent is decisive (§1.7). You can cancel your Alogo Premium subscription at any time. The effects of cancellation depend on the plan chosen (§1.5):

  I. Monthly plan. The subscription ends at the end of the current subscription month (§2.1(I)). You retain access to the service until that date. No further amount is due beyond the current month: there is no minimum term, no cancellation indemnity and no outstanding commitment balance to settle.

  II. Annual plan. The subscription ends at the end of the current twelve (12) month period, which has already been paid in advance; cancellation prevents renewal for a further twelve months. You retain access to the service until that date. Where you cancel, the annual amount paid is not refunded, even in part: no pro rata refund is granted. The case where the service is ended by Alogo for a reason not attributable to you (art. 4.5, art. 10.2) is reserved, in which case the unused portion of the period paid in advance is refunded to you on a pro rata basis.

  Subject to the "satisfaction guarantee" provided in art. 13 §1.9 below, applicable to both plans within thirty (30) days of payment of the first subscription and on the cumulative conditions set out therein, payments are in principle non-refundable and we do not issue refunds or credits for periods of partial use, or for any unused Alogo content (e.g. reports).

  If a charge is taken despite a cancellation or plan-change request whose date of sending (§1.7) precedes the relevant expiry date, the amount charged is refunded to you in full.

  The return of the Alogo Kit at the end of the subscription is governed by art. 13 §2.7. The rules specific to the Alogo Racing subscription (art. 14 §1.4 and §1.5) are reserved.

• 1.3. Former customers (historical clause). Alogo customers who created an account before 16.11.2023 were entitled to one year of free Alogo Premium subscription, which expired on 16.11.2024. This clause has no further effect.

• 1.4. Pricing. The applicable prices are those announced at the time of subscription. For the Alogo Premium subscription, they are CHF 120 per month on the monthly plan and CHF 1,200 per year on the annual plan, i.e. two (2) months free, sensor and Alogo Kit included (§1.8). These prices apply throughout the current period — the subscription month on the monthly plan, the twelve-month period paid in advance on the annual plan — and remain applicable upon each renewal (§1.1), save for a change communicated in accordance with §2.5. The reduced "app-only" rate of CHF 60 per month, applicable to any holder of an Alogo Move Pro sensor they own, is governed by §2.8; it is offered on the monthly plan only (§1.5(I)). The prices of the Alogo Racing subscription are governed by art. 14.

• 1.5. Plans and commitment. The Alogo Premium subscription is offered under two plans, chosen by the customer at the time of subscription:

  I. Monthly plan — no commitment. It is entered into with no minimum term. You may cancel it at any time, with effect at the end of the current subscription month (§1.2); failing cancellation, it renews automatically from month to month (§1.1).

  II. Annual plan — firm twelve (12) month commitment. It is paid in advance for twelve months and binds you for that term. It may neither be interrupted mid-period with immediate effect, nor refunded, even on a pro rata basis (§1.2(II)), subject to the "satisfaction guarantee" in §1.9, applicable to the first subscription only and on the conditions set out therein.

  The plan chosen cannot be modified during the current period. A switch from the annual plan to the monthly plan takes effect at the next annual expiry date: it must be requested from us by e-mail at support@alogo-analysis.ch before that date, the date on which the e-mail is sent being decisive (§1.7). No specific notice period is required. Failing such a request or a cancellation, the current plan is renewed (§1.1). A switch from the monthly plan to the annual plan may be requested in the same way and takes effect at the end of the current subscription month; the twelve-month period and the annual charge (§2.1(II)) run from that date, which becomes your annual expiry date.

  These plans are specific to the Alogo Premium subscription; the rules specific to the Alogo Racing subscription (art. 14 §1.4 and §1.5) are reserved.

• 1.6. Alogo Coach and monthly recap. The Alogo Coach analysis included in the subscription is available in the Alogo App after each recorded session, with no minimum-use condition. The personalized monthly recap, also included in the subscription, is sent to you by e-mail each month; its production is subject to sufficient use of the Alogo Move Pro sensor (minimum 5 sessions recorded per month per horse) and to the correct use of the sensor as indicated in the user guide. In the case of incorrect use of the sensor while recording a session, the recap may not be produced. More reports can be produced on request, at an additional cost (subject to quotation).

• 1.7. Technical service. Access to technical support via support@alogo-analysis.ch is unlimited between 8 am and 5 pm (Swiss time), Monday to Friday, excluding public holidays. For any cancellation or modification of the subscription renewal, the date on which the e-mail is sent is decisive.

• 1.8. Hardware and warranty. A complete Alogo Kit* is included in every subscription offer. For the whole duration of the Alogo Premium subscription, Alogo covers the repair or replacement of the hardware in the event of a defect or failure, with no time limit and at no repair cost. Return shipping of the sensor is at your expense and must be sent by tracked shipment. This cover does not extend to damage resulting from failure to observe the usage and safety instructions set out in the quick start guide, nor to loss, retention, or damage beyond normal wear, which fall under §2.7. Alogo reserves the right to refuse a replacement in the event of improper use, in particular where the hardware has been dismantled, immersed, subjected to violent impact, used outside the stated temperature range, or where the sensor’s button has been used incorrectly. Where a new generation of the Sensor is released, you may request the exchange of your sensor for a current-generation sensor, at no exchange cost; the return of the old sensor is at your expense, by tracked shipment.

^{* Includes at least the Alogo Move Pro sensor (new or refurbished, §2.7), a sensor holder and a USB cable. May also include a carry bag, a tape measure or a second sensor holder.}

• 1.9. "Satisfaction guarantee" (30 days). For any first subscription, you benefit from a money-back guarantee, subject to the following cumulative conditions:

  I. Deadline and request. The refund request must be sent to us by e-mail at support@alogo-analysis.ch within 30 days of your payment (and not of the receipt of the parcel).

  II. Minimum use. You must have genuinely tried the sensor: at least 14 days of effective use (not necessarily consecutive). Only sessions carried out in accordance with the user guide and with an effective recording duration of at least 30 minutes each are taken into account. Incomplete sessions, very short ones, or those clearly intended to circumvent this condition, are not counted.

  III. Return of the sensor. Following your request, you must return the complete Alogo Kit to us, in good working order, by tracked shipment and at your own expense. We reserve the right to refuse the returned sensor if it is damaged, incomplete, or shows abnormal wear.

  IV. Refund. Upon receipt and verification of the Alogo Kit, the subscription amount already collected is refunded to you — namely all monthly instalments charged on the monthly plan, or the entire annual amount paid on the annual plan — less the payment provider's transaction fees (Stripe), which are retained and not refunded. Upon receipt of your request, charges are suspended until it has been processed; if a subscription instalment has nonetheless been charged between your request and the refund, it is refunded in addition. No refund is owed until the sensor has been returned and verified. Shipping fees, VAT, customs duties and import charges (§2.2), as well as the cost of returning the Kit (point III), remain at your expense and are not refunded. This guarantee applies to both plans (§1.5) and, within its 30-day period, prevails over the no-refund rule in §1.2. The refund terminates the subscription as of the date on which it is made: access to the service and to Premium features ends on that date, no subsequent instalment is charged and the subscription is not renewed (§1.1).

  V. Sensor not returned. If, having requested a refund under this guarantee, you do not return the sensor within the period provided in art. 13 §2.7 and your subscription has ended, whatever the plan, the sensor will be charged to you at CHF 800 (replacement fee, see art. 13 §2.7). If you keep the sensor and continue your subscription, your refund request is deemed withdrawn and the subscription continues on ordinary terms (§1.1).

  VI. Limits. The guarantee is limited to once per customer and per horse.

2. Billing and cancellation

• 2.1. Billing cycle. Alogo Premium subscription fees are billed via your Payment Method according to the plan chosen (§1.5):

  I. Monthly plan. Fees are billed on the same date each month (subscription start anniversary date), on a recurring basis until cancellation. The "subscription month" means the one-month period running from one anniversary date to the next, and not the calendar month.

  II. Annual plan. The full annual fee is charged in advance, for twelve (12) months, at the time of subscription and then, upon renewal (§1.1), on each annual anniversary date.

  In some cases, your payment date may change, for example if your Payment Method did not work, when you change offer or plan, or if your subscription began on a day that is not in a given month. Billing of the Alogo Racing subscription is governed by art. 14 §2, which prevails.

• 2.2. First payment, shipping and importation. When you take out your first subscription, the amount of the first payment — the first month on the monthly plan, the full year on the annual plan (§2.1) — is charged before your complete Alogo Kit is dispatched and access to Premium features is granted. No set-up or activation fee is charged.

  I. Shipping costs — Switzerland and the European Union. Shipping of the Alogo Kit to your delivery address is included in the subscription, by economy service.

  II. Shipping costs — outside Switzerland and the European Union. Shipping costs are charged in addition to the subscription. Their amount is determined after your subscription has been paid, when our technical support contacts you to arrange dispatch; it depends on the country of destination and the carrier selected. The Alogo Kit is dispatched only once they have been settled.

  III. VAT, customs duties and import charges. For any shipment outside Switzerland, VAT, customs duties and import charges are borne by you and are included neither in the subscription nor in the shipping costs. The destination country may claim payment directly from the recipient, who must settle them for the parcel to be released.

  IV. Parcel refused or not cleared through customs. If these charges are not settled and the parcel is returned to us or destroyed by the authorities, you will be charged: the return shipping and customs clearance costs at the actual cost incurred by Alogo, a flat file-handling fee of CHF 100, and the shipping costs of a new dispatch. The latter is arranged only once all of these have been settled in full. The subscription remains due in the meantime.

  V. Switzerland. The prices and conditions specific to Switzerland are those communicated at the time of subscription and prevail for customers in Switzerland.

• 2.3. Payment methods. To use the Alogo service, you must provide us with one or more Payment Methods. You authorize us to debit your account via any Payment Method associated with your account if your primary Payment Method is declined or is no longer available to us for payment of your subscription fees. You are liable for any amount not debited. If payment fails due to card expiration, insufficient balance, or for any other reason, we may suspend your access to our service until we have successfully debited your account via a valid Payment Method.

• 2.4. Update your Payment Methods. Please contact us if you wish to update your Payment Methods.

• 2.5. Price and subscription changes. Alogo Analysis reserves the right to modify its Alogo Premium subscriptions and the price of its services from time to time. Any change to pricing or to your subscription is communicated to you in advance and takes effect only as of an expiry date of your plan (§1.5) falling after that communication: on the monthly plan, at a monthly expiry date leaving you, after receipt of our communication, the possibility of cancelling with effect at the end of the current subscription month (§1.2(I)); on the annual plan, only at the next annual expiry date, never during a twelve-month period already paid in advance. If you do not wish to accept the change in pricing or your subscription, you may cancel your subscription before the changes take effect. For the Alogo Racing subscription, any change in pricing takes effect at the earliest at the end of the current twelve (12) month period (art. 14 §1.4), the right to cancel before it takes effect being reserved.

• 2.6. Payment commitment and recovery. By subscribing, you undertake to pay the amounts due under the plan you have chosen (§1.5): on the monthly plan, the monthly instalments falling due up to the end of the current subscription month, to the exclusion of any amount beyond; on the annual plan, the annual amount due in advance for the current twelve-month period. The rules specific to the Alogo Racing subscription (art. 14 §1.5) are reserved. In the event of failed or unpaid payment, we may suspend your access to the service (§2.3). During suspension for non-payment, the subscription is not renewed: no further monthly instalment or annual period is due, and only amounts falling due before the suspension remain payable. If payment is not settled after our reminders, we may terminate the subscription and require the immediate return of the sensor (art. 13 §2.7); termination takes effect on the date of our termination notice, which starts the sensor return period (art. 13 §2.7). Unpaid amounts — including the replacement fee for a sensor that is not returned (art. 13 §2.7) — remain due, may bear interest, and may be subject to flat-rate reminder fees. In the absence of payment, Alogo reserves the right to recover the amounts due by all legal means, including by debt-enforcement proceedings in accordance with the Swiss Federal Act on Debt Enforcement and Bankruptcy (DEBA/LP), the recovery costs being borne by the debtor within the limits provided by law.

• 2.7. Ownership and return of the sensor. The Alogo Move Pro sensor and the Alogo Kit are made available to you as part of the subscription ("Hardware-as-a-Service" model) and remain the exclusive property of Alogo Analysis SA. The sensor made available may be a new or refurbished (previously used) device, inspected and in perfect working order; this confers no right to a replacement or a price reduction. Upon the effective end of the subscription — that is, at the end of the period paid for: the end of the current subscription month on the monthly plan, the end of the twelve-month period on the annual plan (§1.2), or, for the Alogo Racing subscription, at the term set by art. 14 §1.4 and §1.5 —, whatever the cause, you undertake to return the complete Alogo Kit, in good condition (normal wear excepted), within 14 days, by tracked shipment and at your own expense. This period runs from the effective end of the subscription, and not from the sending of your cancellation e-mail. The cases of immediate or early return provided for in §2.6 (payment default) and §1.9 (satisfaction guarantee) are reserved, as are cases of termination, suspension or exclusion decided by Alogo (art. 4.5, art. 4.8 in the event of termination, §3.3, §4.2) or discontinuation of the service (art. 10.2): the 14-day period then runs from the notification of the end of access. Failing return within this period, a flat late-return indemnity of CHF 100 is due. After sixty (60) days of delay, the sensor is deemed not returned and the replacement fee of CHF 800 becomes due, the late-return indemnity already invoiced being deducted from it. Return of the complete Kit in good condition before that date ends the count; the late-return indemnity already incurred remains due. Where the sensor is lost, kept without intention of return, or damaged beyond normal wear, the CHF 800 replacement fee is due without awaiting that period. This fee compensates Alogo for the loss of the equipment. It does not constitute exercise of the purchase option under §2.8 and confers none of the rights attached to it, in particular the reduced "app-only" rate, whatever subsequently becomes of the sensor. A sensor returned damaged beyond normal wear gives rise to no compensation or reduction.

• 2.8. Sensor purchase option. After six (6) months of Alogo Premium subscription, you may opt to purchase the Alogo Move Pro sensor made available to you, for a one-off price of CHF 800. This option is available only on the monthly plan and cannot be exercised during an annual period. A subscriber on the annual plan may access it after switching to the monthly plan at the expiry of their twelve-month period; months of annual subscription count towards the six-month requirement. Upon receipt of this payment, ownership of the sensor is transferred to you: the "Hardware-as-a-Service" model (§2.7) ceases to apply to that device, the return obligation lapses, and maintenance, repair, or replacement of the hardware become your responsibility. Following this purchase, your subscription continues at the reduced "app-only" rate of CHF 60 per month — the rate applicable to any holder of an Alogo Move Pro sensor they own. This rate provides access to the App, the analytics platform, software updates, and technical support, to the exclusion of any provision, repair, or replacement of hardware by Alogo. On the monthly plan, the reduced rate applies as of the subscription month following the purchase. The other provisions of these conditions — in particular renewal (§1.1), billing (§2.1), and cancellation (§1.2) — remain applicable according to the plan chosen (§1.5). The "satisfaction guarantee" (§1.9) does not apply to the purchase of the sensor; the CHF 800 paid for the purchase option is non-refundable.
• 2.9. Alogo Sync Box. The Alogo Sync Box may be purchased separately from the subscription, for a one-off price of CHF 500. Upon receipt of this payment, ownership of it is transferred to you: it does not fall under the "Hardware-as-a-Service" model (§2.7) and is subject to no return obligation. Where, exceptionally, an Alogo Sync Box is made available to you without purchase, it remains the property of Alogo and must be returned under the conditions of §2.7. A purchased Alogo Sync Box benefits from a two (2) year hardware warranty from its receipt: in the event of a failure occurring within that period and covered by the warranty, Alogo replaces it. The warranty conditions and exclusions applicable to Alogo hardware are reserved. The "satisfaction guarantee" (§1.9) does not apply to the purchase of the Alogo Sync Box; the CHF 500 paid for it is non-refundable. For the Alogo Racing subscription, the Alogo Sync Box is made available at no additional charge, under the conditions of art. 14 §3; the purchase price above does not apply to it.

3. Alogo service

• 3.1. Usage. The Alogo Premium service is intended for personal use, through the user interfaces of the App and the Website (art. 4.7). It does not include API Access (art. 1 and 4.7), for whatever purpose. We do not accept any liability for incomplete use of the Alogo Premium offer.

• 3.2. Updates. The Alogo Premium service, including platform content, is regularly updated with new features. Alogo reserves the right to add, remove, or replace certain features. Subscribers benefit from early access to the latest updates.

• 3.3. Rules. Unless expressly authorized by us, you agree not to:

I. Archive, reproduce, distribute, modify, display, produce, publish, license, create derivative works from, sell, or use the content and information of (or obtained through) the Alogo service.

II. Circumvent, remove, modify, disable, destroy, block, obscure, or defeat any protections for content or other elements within the Alogo service, including the graphical user interface, copyright notices, and trademarks. Not to share your account with any third party.

III. Use robots, spiders, web-scraping tools, scripts, automations or other automated methods to access the Alogo service, or access the service, its data or its functions other than through the user interfaces of the App and the Website, in particular by directly calling its endpoints or its application programming interfaces, or by intercepting the exchanges of the App or the Website with the servers, by any method whatsoever, automated or not (art. 4.7); only a separate agreement expressly covering API Access constitutes express authorization in this respect.

IV. Decompile, reverse engineer, or disassemble any software, product, or process accessible through the Alogo service.

V. Insert any code or product or manipulate the content of the Alogo service in any way.

VI. Use any automated data mining, collection, or extraction method, or extract data other than through the user interfaces of the App and the Website, in particular from the responses of the application programming interfaces or from their interception, including with respect to your own sessions. The following remain reserved, including with regard to point I: the personal use of the data from your own sessions, the sharing or export functions provided for that purpose by the App and the Website, your legal rights of access to your personal data and to have them handed over, and API Access agreed under a separate agreement expressly covering it (art. 4.7).

VII. Upload, post, e-mail or otherwise send or transmit any content with the intent to interrupt, destroy, or limit the functionality of any computer software, hardware, or telecommunications equipment associated with the Alogo service, including any viruses or other computer code, files, or programs.

VIII. Reuse outside the App and the Website the authentication keys, tokens or sessions issued to the App or the Website for your account, communicate them to a third party or a third-party tool, circumvent the technical limitations put in place by Alogo (request limits, blocking, access controls), or allow any of the acts referred to in points I to VII to be carried out by a person acting on your behalf or to whom you have allowed the use of your means of access (art. 4.7, §4.2).

We reserve the right to restrict, suspend or terminate your use of our service if you violate these Terms of Use or make any illegal or improper use of the service. In the event of unauthorized API Access, the measures and consequences provided for in art. 4.8 apply.

• 3.4. Display performance. The display quality of Alogo content may vary from one device to another and may be influenced by various factors, including your location, device capabilities, and/or the speed of your Internet connection.

4. Privacy

• 4.1. Data. We respect your privacy. Our privacy policy details how we collect, use, and protect your personal data.

• 4.2. Passwords and account access. Your password is for your personal use only and must be kept confidential. If you allow others to access the account, you agree that they are acting on your behalf and that you are bound by any changes they may make to the account. To help maintain control of the account and prevent unauthorized access, you must maintain control of the devices used to access the service and must not disclose to anyone the password or Payment Method details associated with the account. You agree to provide and maintain accurate account information, including a valid e-mail address so that we may send you account-related notifications. We may terminate or suspend your account to protect you and Alogo or its partners from identity theft or other fraudulent activity.

5. Miscellaneous

• 5.1. Applicable law. These Terms of Use are governed by and construed in accordance with Swiss law. These Terms of Use do not limit any consumer rights you may have under the mandatory laws of your country of residence.

• 5.2. Customer support. For more information about our service and its features, or if you need help using your account, please visit the Alogo FAQ, accessible via the alogo.io website. If you can't find the answer you're looking for, you can reach us at: support@alogo-analysis.ch.

• 5.3. Nullity - Invalidity. If one or more provisions in these Terms of Use should prove invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

• 5.4. Electronic communications. We will send you information relating to your account (for example, payment authorizations, invoices, password or Payment Method changes, confirmation messages, etc.) only electronically to the e-mail address you provided when you registered.

6. Contact

If you have any questions or concerns regarding these terms of use, please contact us at support@alogo-analysis.ch.

By accepting these conditions, you acknowledge that you have read, understood, and agree to the above terms and conditions.

14. Terms of use of the Alogo Racing subscription

The Alogo Racing subscription is a special offer (art. 2.2) intended for trainers, owners and stables of racehorses. Art. 1 to 13 of these General Conditions form an integral part of the Alogo Racing subscription and apply to it in full — in particular the Contract (art. 3), the satisfaction guarantee (art. 13 §1.9), the "Hardware-as-a-Service" hardware and its return (art. 13 §2.7), billing, recovery and price changes (art. 13 §2), liability (art. 7), amendments to the GC (art. 12) as well as the applicable law and jurisdiction (art. 11). This art. 14 governs only the matters specific to the Racing subscription and prevails in the event of conflict. By subscribing (payment via Stripe), you accept them.

1. Racing subscription

• 1.1. Purpose. The subscription is all-inclusive, per active horse and per month. It includes: the provision of the Move Pro Racing Edition sensors and the necessary Alogo Sync Box(es) (art. 14 §3); access to the application and to the stable monitoring platform, through their user interfaces (art. 4.7), excluding API Access (art. 1); the processing and analysis of sessions (anomaly score, green/yellow/red lights, alert rules, furlong-by-furlong analysis, reports); software updates and support; the Alogo Coach (monthly summary).

• 1.2. Active horse, resting, reactivation. A horse is deemed "active", for a given billing month, if it has at least one (1) session recorded and analyzed during that month. A horse with no analyzed session during a full billing month automatically switches to "resting" and is not billed the following month, until its reactivation. A resting horse becomes active again — and is billed again — as of its next analyzed session, with no new commissioning fee. The month is the minimum billing unit: a horse active even once in the month is due for the entire month (no downward proration).

• 1.3. Commissioning. After subscription, Alogo organizes the commissioning (preparation of the hardware, configuration of the stable, onboarding). The initial number of horses is agreed on this occasion; it determines the monthly floor (art. 14 §2.3). A one-time commissioning fee may apply; it is indicated at the time of subscription where applicable.

• 1.4. Term and renewal. The subscription is concluded for an initial term of twelve (12) months, billed monthly or annually in advance. Unless cancelled with at least thirty (30) days' notice before expiry, it renews automatically for successive twelve-month periods.

• 1.5. Cancellation. The subscription may be cancelled as of the end of the initial term or of any renewal period, with thirty (30) days' notice. In the event of early cancellation of a monthly-billed subscription, the monthly instalments remaining until the end of the current commitment period become due; the annual plan paid in advance is not refundable on a pro rata basis. These rules apply subject to the satisfaction guarantee (art. 14 §4), which remains available during the first thirty (30) days. Cancellation is made by e-mail to support@alogo-analysis.ch; the date on which the e-mail is sent is decisive. At the end of the subscription, the hardware is returned (art. 14 §3) and access to the platform ends.

• 1.6. Pilot program. Prior to subscribing, a pilot program of ninety (90) days, covering up to ten (10) active horses, may be agreed at the pilot rate communicated at the time of subscription, billed monthly. The pilot includes the services of the subscription (art. 14 §1.1); §§1.2, 2.2 and 3 apply by analogy. At the end of the pilot, continuation of the service requires taking out the subscription, whose initial term (art. 14 §1.4) runs from that subscription; failing which, the service ends and the hardware is returned (art. 14 §3). One pilot program per customer. The satisfaction guarantee (art. 14 §4) does not apply to the pilot program, which itself constitutes the trial offer.

2. Price, active horses and billing

• 2.1. Price and volume tiers. The price is set per active horse and per month, according to degressive volume tiers: the total number of active horses in the month determines a tier, whose unit price then applies to all the stable's active horses that month (and not by successive brackets). The tiers are: 1 to 20 active horses — CHF 120 per horse per month; 21 to 50 — CHF 99; 51 and over — CHF 79 (in US dollars: USD 120 / 99 / 79; in euros: EUR 125 / 105 / 85). By way of example, for 30 active horses, the 21-50 tier applies: 30 × CHF 99 = CHF 2,970 per month. Annual payment in advance entitles you to a reduction equivalent to two months (ten months billed for twelve). Prices are exclusive of any VAT, added where applicable. Billing is done in the currency applied at subscription (CHF, USD, or EUR) at the fixed prices above, without indexation to the exchange rate.

• 2.2. Billing. Payment is made via Stripe. The quantity billed corresponds to the number of active horses, determined at the end of the period (monthly snapshot) and serving as the basis for the next invoice; it is adjusted from one month to the next. Monthly payment is recurring; annual payment is charged in advance for twelve months.

• 2.3. Safeguards and fair use. In order to guarantee a sustainable service and a fair price: (i) a monthly floor of active horses, agreed at commissioning (art. 14 §1.3), is billed even if the actual number is lower in a given month; (ii) to voluntarily remove a horse from the coming month's billing, the request must be made before the monthly snapshot (art. 14 §2.2); failing this, the horse remains due for the current month; (iii) repeatedly activating and deactivating the same horse for the sole purpose of avoiding billing constitutes abusive use, in which case Alogo may bill on the basis of the maximum number of active horses observed over the period, or of a rolling average. The tiers (art. 14 §2.1) are applied automatically, without any action by the Customer.

3. Hardware (Racing Edition & Sync Box)

The hardware made available as part of the subscription — the Move Pro Racing Edition sensors and the Alogo Sync Box — is governed by art. 13 §2.7 ("Hardware-as-a-Service" model, exclusive property of Alogo Analysis SA, return in good condition within 14 days at the end of the subscription, replacement fee of CHF 800 per sensor in the event of non-return, loss or damage beyond normal wear). The Alogo Sync Box is subject to the same regime; its provision, where agreed at commissioning (art. 14 §1.3), is included in the subscription price and its replacement value is indicated at commissioning. The risks related to the hardware pass to the Customer on receipt.

4. Satisfaction guarantee

The satisfaction guarantee provided in art. 13 §1.9 (30 days from payment, on return of the hardware, on the cumulative conditions set out therein) applies to the Alogo Racing subscription. It does not apply to the pilot program (art. 14 §1.6). For the calculation of the minimum use, a "session" means a piece of work (gallop, breeze or training) recorded and analyzed in accordance with the user guide.

5. Nature of the service, data and liability

• 5.1. Nature of the service. Alogo is a decision-support tool that complements — and does not replace — the judgment of the veterinarian and the trainer. It is not a medical device and it guarantees neither the diagnosis nor the prevention of an injury. The lights, scores and alerts are indications to be interpreted by professionals.

• 5.2. Data. The data from the Customer's horses remain the Customer's. Alogo does not sell this data and does not share the results of an identified horse without the Customer's authorization; it may use aggregated and anonymized data for the purposes of service improvement and research. Processing is governed by the privacy policy. In the event of cancellation, the Customer may request the export of their data in a usual format. The export is carried out by Alogo and confers no API Access (art. 1 and 4.7).

• 5.3. Liability. In accordance with art. 7, Alogo's liability is excluded to the fullest extent permitted by Swiss law. In particular, Alogo — a mere decision-support tool (art. 14 §5.1) — is not liable for the injury or loss of a horse, nor for the sporting or veterinary decisions taken on the basis of its indications (lights, scores, alerts). Liabilities that the law does not allow to be excluded (in particular gross negligence, wilful misconduct and personal injury) remain reserved.

^{Last updated: September 2026}